About Us

SilkAesthetic — technology, knowledge and support

SilkAesthetic brings together equipment selection and supply, professional training, technical service and after-sales support for professionals in aesthetics. We work with clinics, aesthetic centers, salons and specialists who need technology suited to their practice and the knowledge to use it. Our approach begins with understanding the customer’s needs and building a working relationship that continues after the equipment is purchased.

The company was founded by Sopho Tkeshelashvili. SilkAesthetic is a team effort: manufacturer relationships, exploring technologies, customer consultations, training and technical support are interconnected parts of our work. This connection helps us consider equipment in terms of its capabilities, everyday use and ongoing servicing.

Our team’s work on the ground in China

Our team works on the ground in China, visits manufacturing facilities and communicates directly with manufacturers. Learning about production environments and processes helps us better understand the features of different models and ask manufacturers specific questions. This work helps clarify technical matters beyond the equipment’s product description.

When selecting a manufacturer, we consider how its offering fits the customer’s needs and what information is available about the equipment’s specifications, configuration and ongoing servicing. Comparing technologies and communicating directly with partners are important parts of this process.

Exploring technologies and tailoring configurations

For us, exploring technologies means reviewing equipment’s intended purpose, technical information supplied by the manufacturer and practical operating considerations. We consider the tasks a specialist needs the equipment for, the team’s experience and the training or technical support they may need.

Where needed, we work with the manufacturer to agree on equipment configurations and changes to technical specifications. Within the capabilities of a particular model, we discuss what can be tailored to the customer’s working needs. The availability of changes and the final configuration are clarified individually; the same customization options do not apply to every device.

How we approach equipment quality

A device’s appearance, name or price cannot give a complete picture of its quality. Models that look similar may have different components, technical capabilities and service terms. Discussions of lower and higher quality should therefore focus on specific, understandable criteria:

• The ability to identify the manufacturer and model, and the source of technical information;
• The parameters described in the documentation and their suitability for the intended use;
• Build quality, components and equipment care requirements;
• Repairability, sourcing necessary parts and service terms;
• Training in equipment operation and after-sales support.

Clarifying these points helps customers compare individual offers and make decisions that do not rely solely on promotional descriptions. Each model needs to be assessed using its own technical information and service terms.

Technical service center

SilkAesthetic has a technical service center that handles inquiries about equipment diagnostics, repairs, sourcing parts and installation. Technical support is a dedicated part of our work and an important element of our long-term relationship with customers.

When contacting us, please provide the manufacturer, model and a description of the problem. Service availability, the scope of work, timing, cost and warranty terms are clarified following assessment of the specific device. Visit the service center page for details.

SilkAesthetic Academy — theory and practice

Professional education is an important part of our work. SilkAesthetic Academy combines theoretical topics with practical work on equipment for both beginners and practicing specialists. Collaboration with doctors and industry mentors supports the sharing of professional knowledge and a better understanding of technologies.

Training areas include laser hair removal, needle electrolysis, RF microneedling, fractional laser, cold plasma and capillary correction. Training in the use of the center’s equipment and specialist retraining are also available. The syllabus, entry requirements, duration, fee and document issued upon completion should be clarified before registering for a particular course. More information is available on the Academy page.

Local and international masterclasses

We hold local and international masterclasses that give specialists opportunities to share professional experience and learn about working with equipment. Our activities include a masterclass held in Georgia with representatives of a Chinese manufacturer. These meetings connect manufacturers’ knowledge with specialists’ practical questions.

Each event has its own topic, format and participation terms. Contact our team for information about your area of interest, guest specialists and upcoming meetings.

A working relationship beyond the purchase

We want customers to know whom to contact when selecting equipment, planning training or facing a technical question. After-sales support, the Academy and the service center help sustain this relationship. Training and service terms for a particular model are clarified in advance so customers have a clear understanding of their choice.

Aesthetic treatments are a separate area of our work at SilkAesthetic Studio. For a consultation about equipment, training or technical service, contact us and tell us what you need.